Technical Writer
Okemos, MI
About Sircon. Sircon, a Vertafore business, is a fast-growing, profitable and highly successful software and services company headquartered in the Lansing, Michigan area. Over the last 10 years, Sircon has become the market leader in delivering web-based specialty services to the insurance industry. Sircon’s customers include hundreds of insurance companies, including most of the top 100 carriers in the US, and thousands of agencies. Sircon’s achievements have been recognized by Ernst & Young, Michigan 50 Companies to Watch and Insurance Networking News.
About Vertafore. Vertafore is the leading provider of software, services and information to the insurance distribution channel including independent agents, brokers, MGAs, carriers and reinsurers. Vertafore leverages a unique industry presence to deliver meaningful solutions, powerful technology, and robust insights to help organization effectively respond to business challenges and capture new opportunities. Vertafore solutions have helped more than 15,000 customers and 200,000 users gain competitive advantage to accelerate their business performance. For more information about Vertafore, visit www.vertafore.com. Our Promise. Vertafore brings together a family of connected technology and information solutions under one banner, enabling us to provide clear paths to competitive advantage and growth for all our customers. To fully unleash your potential, the best path from A to Z is always through point V. Technical Writer needed to create and update product documentation, write responses to RFP’s, create and update training manuals and more. The candidate should excel in verbal and written communication. Insurance industry experience and prior experience documenting web applications a plus.
Responsibilities:
- Research, create and maintain technical writing deliverables, including technical specification documents, help files, and training guides;
- Researches and translates technical information into manuals and/or web-based documents for non-technical and technical users;
- Research, create, and maintain procedural documentation such as departmental policies and procedures and/or how-to user guides and application guides;
- Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology;
- Observe production, developmental, and experimental activities to determine operating procedure and detail;
- Edit, revise, and maintain existing system documentation as needed;
- Maintain records and files of work and revisions;
- Edit, standardize, or make changes to material prepared by other writers or other personnel;
- Assist in laying out material for print;
- Conducts interviews with technical staff to gather data for documentation;
- Ensure accuracy and completeness of technical documentation produced by others; and
- Update document libraries and maintain version control.
Qualifications:
- Experience working with paper-based and electronic-based technical documentation;
- Superior writing and editing skills;
- Proficiency with Adobe RoboHelp;
- Proficiency with Microsoft Office 2007;
- Advanced skills with Microsoft Word;
- Proficiency with Adobe Acrobat;
- Experience working in a team environment; and
- Knowledge of HTML.
Educational Requirements:
- Bachelor's degree with a concentration in technical writing or technical communication is required or equivalent combination of eduction and experience.
Experience Recommended:
- Minimum of 3 years in a technical writing role within an IT organization.
We offer excellent salary, benefits and a convenient mid-Michigan location. For immediate consideration, apply online at www.vertafore.com. Vertafore is an equal opportunity employer.
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